Privacy Policy

Last updated: March 10, 2026

Overview

Follo helps businesses manage customer operations such as conversations, bookings, reminders, tasks, and team follow-up. This Privacy Policy explains how information is handled when businesses use the platform.

Information processed

Follo may process business account details, staff profiles, customer contact information, conversation records, booking information, operational notes, and system activity needed to deliver the product.

How information is used

Information is used to operate the product, support customer operations workflows, improve reliability, maintain security, and provide support to business users.

Data sharing

Follo does not sell customer data. Information may be processed through infrastructure, database, messaging, and hosting providers required to operate the service.

Security

Reasonable technical and organizational measures are used to protect stored information. Businesses are responsible for protecting team credentials and controlling user access.

Retention

Operational data may be retained for service continuity, legal obligations, support, analytics, and product reliability. Retention policies may evolve as the product matures.

Contact

For privacy-related questions, contact privacy@folloapp.com.